All articles

Shipping Policy

Shipment processing time

✔ Same-Day Shipping: Orders placed before 3:00 p.m. ET (Monday - Friday) are processed and shipped the same day.✔ Next-Business-Day Shipping: Orders placed after 3:00 p.m. ET or on weekends will be shipped the next business day. Customers who select

Shipping rates and delivery estimates

We offer various domestic and international shipping options to ensure your order reaches you quickly. If you need expedited shipping or have special delivery requests, feel free to contact us via email, phone, or SMS—we’re happy to assist!.

Shipment to P.O. boxes or APO/FPO addresses

✔ Same-Day Shipping: Orders placed before 3:00 p.m. ET (Monday - Friday) are processed and shipped the same day.✔ Next-Business-Day Shipping: Orders placed after 3:00 p.m. ET or on weekends will be shipped the next business day. Customers who select

Shipment confirmation and order tracking

✔ Same-Day Shipping: Orders placed before 3:00 p.m. ET (Monday - Friday) are processed and shipped the same day.✔ Next-Business-Day Shipping: Orders placed after 3:00 p.m. ET or on weekends will be shipped the next business day. Customers who select

Customs, duties, and taxes

For international orders, customs duties, taxes, and tariffs may be applied by your country's customs authorities. These charges are the customer’s responsibility and are not included in the price of the product or shipping cost. However, Hem Healer®

Damages

If your order arrived damaged, we’re here to help!. If you purchased shipping insurance at checkout, your order is covered:. To process your claim quickly, please provide:✅ Your order number✅ Photos of the damaged product & packaging. Once we receive